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E-mail Account Management

Spam 'n Virus Blast It! is a unique blend of automation and human control that results in 99.99% elimination of spam and 99.98% extermination of viruses (all figures approximate!). It's divided into two sections...

• E-mail Account Management, where you set up and manage your individual e-mail accounts (which are the only accounts that may receive e-mail), and
• Whitelist Management, where you manage who is allowed to send you e-mail.

For e-mail to reach you, it must be sent to an existing e-mail account and it must be from an address that's on your whitelist, unless it's sent to an account with a wormhole.

The ultimate goal is to receive only wanted e-mail. With SVBI!, only friends and contacts know the e-mail accounts that you or SVBI! create and they have a whitelisted address so they are allowed through! SVBI! also eliminates spammers and nuisance e-mail from non-serious visitors to your site, replaced by serious prospects who complete contact forms instead.

The result?

Near 100% elimination of spam and viruses, AND near-zero "false positives" (for a full discussion of false-positives, click here). False-positives will be reduced to a very small number of low-potential, unknown contacts (ex., a visitor who won't take the time to complete a contact form but prefers to guess at a non-published e-mail address, and even then won't reply to the Challenge-Response system in place).

Use this section of SVBI! to set up and manage your e-mail accounts.

Definition of an "E-mail Account"

We use the term "E-mail Accounts" specifically to mean e-mail addresses at your SBI! domain that are meant to receive e-mail. These accounts can also be used to send e-mail. E-mail accounts simultaneously handle two major roles...

1) Business specifics

You can create an unlimited number of e-mail accounts for different business reasons...

• different individual names (sue@, bob@)
• different functions (sales@, prez@)

- and -

2) Spam and virus protection

It's a very simple concept. If someone sends a message to an e-mail account that does not exist, SVBI! refuses the mail. (The old concept of a "catchall e-mail" address is now a spam-trap, unfortunately.)

Take a few moments now to create a few e-mail accounts, based on your own particular needs and plans. Once you create them, SVBI! handles a good part of e-mail account management automatically (as described below), just like it does for whitelist management.

SVBI!'s Automated Account Creation

You can manually add or delete as many e-mail accounts as you like. Beyond that, though, SVBI! manages the tedious part of keeping your list of addresses current.

It starts with setting up a Startup Default e-mail account (created for technical reasons), which you likely won't use much. And then it scans other SBI! modules to make sure that they're "in sync" with SVBI!.

First...

System Default

SBI! "starts you off" with a "default startup" e-mail account. It starts with the first 8 letters of your domain name followed by the usual "@your-domain.com." SBI! creates this for technical reasons. You may use it or ignore it, but you will not be able to modify it or delete it. And the only reason we tell you about it is that you might notice it and wonder what it's for!

SVBI! also adds other addresses (@your-domain.com) to your list of e-mail accounts automatically, or requires one to complete a build process... so you won't need to remember to do it! Here they are...

1) AutoResponder Reply-to Addresses Used in Form Build It!

When you create an automated reply ("AutoResponder" AKA "AR") to a form submission, it comes from a "Reply-to" address that you set (this is true for both single and sequential ARs). SVBI! adds that Reply-to address to your list of e-mail accounts. This permits each person who receives your AutoResponder to reply to you (since the e-mail address that s/he submitted in the form is automatically whitelisted).

Note: If you do not create one, SBI! will add your default account automatically. You cannot delete your original default accoiunt. You can, however, make another account your default. You can then use that account for your Reply-to address.

2) Reply-to addresses in Notification E-mails Used in Form Build It!

When you create an E-mail Notification in Form Build It!, it comes from a "Reply-to" address that you set. That Reply-to address is added to your list of e-mail accounts. This permits each person who receives your notification to reply to you (since the e-mail address at which s/he receives the notification is automatically whitelisted).

Note: If you try to delete that e-mail account in SVBI!, you'll receive a message telling you that the account is still in use. Remove the form or change the Reply-to address in Form Build It!. You'll then be able to delete the account in SBI!.

3) Send To, CC addresses in Notification E-mails Used in Form Build It!

When you create an E-mail Notification, you can send it to a "primary" Send to address and two CC addresses. If you send any of those to an e-mail address at your SBI! domain, SVBI! adds it to your list of e-mail accounts. (Otherwise, you would not receive the notification that you set FBI! to send you!)

4) "Reply-to address" Used When Mailing E-zine

You set this address up when you mail out the first issue of your opt-in e-zine. Anti-spam laws require subscribers to be able to reply to a functioning e-mail address. SVBI! keeps you on the right side of the law, automatically.

Note: If you try to delete that e-mail account in SVBI!, you'll receive a message telling you that the account is still in use. Remove the opt-in form from your pages, or change the Reply-to address in MailOut Manager. You'll then be able to delete the account in SVBI!.

5) Notification E-mail Used to Alert You to a Content 2.0 Submission or Comment

Any time a visitor submits content to your site through a Content 2.0 invitation, you receive a notification e-mail. SBI! sets up that account automatically as soon as you create your first invitation.

6) Value Exchange Used To Mail "Match-ees"

SVBI! checks your Value Exchange registration information. It automatically adds the e-mail account from here if you entered an address@your-sbi-domain.com as the contact address, either at the time of registration or if you change it later. Otherwise, sites that match yours (as potential good VE exchange partners) would not be able to reach you.

7) Your E-mail Address in "My Account"

We use the e-mail address provided by you in your "My Account" section of SBI! (accessible via the top right corner of Site Central). If that e-mail address is "@your-sbi-domain.com," we add that address to your list of e-mail accounts.

Strategies for Creating E-mail Accounts

STEP 1) Create as many e-mail accounts as you need.

You can create an unlimited number of e-mail accounts for your SBI! domain. This gives you total flexibility to manage your business and protect yourself against spam and viruses.

The general rule of thumb, though, is to "Keep It Simple." Create as many e-mail addresses as you will need to run your business. SVBI! refuses all inbound e-mail to any other address.

All set? Got your starting list of SBI! e-mail addresses (remember, they must be @your-SBI-domain.com addresses) that you will be using to send out and/or receive e-mail? Great!

Click on the Create New Accounts button and follow the instructions/online help to create all the e-mail accounts that you need. And that word "need" is important...

Create as many as you need, and no more than that. Keep it simple.

And that brings us to the second step in proper e-mail account management...

STEP 2) Do not open doors for spam and viruses.

One of the commonest errors by small business people today is to include a list of "contact e-mail addresses" on their sites. Each of those addresses (sales@, info@, support@, etc.) invites spammers to waste your precious time by sending tons of spam to those addresses.

Some solo proprietors list as many as 20 different addresses, as if they were Microsoft. They aren't fooling anyone. But those spambots love them. They'll send spam to all of them!

So...

Do you want your visitors to contact you?

Use forms instead of e-mail links, whenever possible...

Never put e-mail addresses on your site. E-mail addresses on Web sites are open invitations to spammers to bombard you.

Instead, create a contact form. Contact forms...

• foil spammers
• make a professional impression upon your visitor
• store every submission in your online database
• "plug" SVBI! into helping with your e-mail account management

How does a form "plug in" SVBI!. Simple. The visitor submits her e-mail address -- SVBI! adds it to your whitelist (and FBI! adds the data to your online database for easy future reference).

SVBI! also places the Reply-to address used in your AutoResponder onto your list of e-mail accounts. So a clean line of communication is open between you and your visitor... and no one else.

You'll be able to respond to inbound inquiries from your Web site a whole lot better if you use contact forms instead of e-mail addresses on your site. And the benefits snowball -- as your site grows and becomes busier, spam loads would normally become overwhelming... but not with SVBI!.

With SVBI!, you get 100% signal and "no noise."

Create, Edit, and Delete E-mail Accounts

You can add (unlimited), edit and delete e-mail accounts in the E-mail Account Management section of SVBI!. You'll find more specific online help in each of these sub-sections. Don't miss how to create and use a very special kind of e-mail account... the Wormhole!

Create New E-mail Accounts

Edit E-mail Accounts

Delete E-mail Accounts

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