Site Build It!

Store Build It! Support HQ 

Important Notice: Store Build It! is no longer available for sale. Existing owners can continue to use it, and use this Support HQ.

Self-Serve FAQ SiteSell Technical Support Store Build It! Experts

SiteSell does not provide support, help or consultation for Store Build It!. ShopSite professionals are available to assist you, should you need non-technical support.

We would have had to double the price of the Shopsite software in order to cover additional support staff, along with the cost of extensive Shopsite training for all of our support team (even though only a minority of SBIers will use Shopsite or need specialized support).

It is far more efficient for everyone involved if we keep our focus on the engine of online success...

C T P

... and bring in specialized "M expertise." Rather than charge you hundreds of dollars more and train a support staff, we have three levels of fast, cost-effective support and consultation for store owners.

Self-Serve FAQ SiteSell Technical Support Store Build It! Experts
Level 1) Self-Serve FAQ

This section is potentially the fastest of the next three levels. We cover the most common issues here. Scan it quickly (below) before proceeding to the next level (if necessary). You just may save yourself a lot of time if you find the answer to common situations here.

These questions are the most frequent ones asked by owners...

I've misplaced my copy of Make Your Store Sell!. How can I get a new copy?

I can't login to my Store Build It! store from Site Central. What's wrong?

How much do Store Build It! upgrades cost?

How do I upgrade my Store Build It! subscription?

How do I write product descriptions that will convince my visitors to buy?

How do I build and source a unique product line for my store?

I've built and activated my store, but I am not getting any sales. What am I doing wrong?

I've misplaced my copy of Make Your Store Sell!. How can I get a new copy?

You can download your copy here...

http://sbiresources.sitesell.com/pdf/MakeYourStoreSell.pdf 

I can't login to my Store Build It! store from Site Central. What's wrong?

Empty your browser's cache (if you do not know how to do that, look up "cache" in your browser's online Help). Then shut down your computer. Restart it and log into Site Central. Then click on the Manage Store button. You should be able to get into the store. If not, this is "technical support" -- contact SiteSell's Support Team.

For technical issues such as this, SiteSell Support is the appropriate resource.  

How much do Store Build It! upgrades cost?

Store Build It! upgrades are no longer available. If you'd like to upgrade, you'll need to move to LexiConn (we've worked out a deal with them) or another ShopSite host. For details on making the move, see...

http://help.sitesell.com/stbi-options.html  

How do I upgrade my Store Build It! Subscription?

You can no longer upgrade your Store Build It! subscription. Click here for help with switching to a new host, where you can upgrade.

How do I write product descriptions that will convince my visitors to buy?

Everything you need to craft compelling, benefit-focused sales copy for your products is covered in Make Your Store Sell!. Don't have this vital volume? Click here to download Make Your Store Sell!.

If you need more help with this, purchase a consultation package from Store Build It! Experts. 

How do I build and source a unique product line for my store?

There is an excellent section on sourcing product in Make Your Store Sell!. Click here to download Make Your Store Sell!.

If you need more help with this, purchase a consultation package from Store Build It! Experts. 

I've built and activated my store, but I am not getting any sales. What am I doing wrong?

Review Make Your Store Sell! to ensure you've built a store that "gets the click." Then, using the SBI! Action Guide as a reference, double check your SBI! site's PREselling efforts.

Remember, you must PREsell your products effectively on your SBI! theme-based content site in order to divert those warm, willing to buy visitors to your store, where you can sell them your products.

If, after reviewing your situation, you would like one-on-one assistance to increase your store's Conversion Rate, purchase a consultation package from Store Build It! Experts.
Level 2) SiteSell Technical Support

In the 4-way partnership of Store Build It!, SiteSell provides the hosting for the store that is built by the world-class, best of breed ShopSite.

And that is what we support. If the store is "down," then you should contact SiteSell support, as usual, either via...

SiteSell addresses any integration issues between your SBI! site and your store, if they should ever occur. If your problem is not technical, you will be referred either one Level up or one Level down. Please remember that we have structured the delivery of support to be as cost-effective as possible for each and every SBIer.
Level 3) Store Build It! Experts (Rodeck Design)
Support, Consultation, Modifications, Building

Rodeck Design is one of ShopSite's foremost Certified Design groups. Should you need any consultation, or should you want/need to set up more advanced stores, that is where our Support and Design Partner, Rodeck Design, enters the picture.

They can help you with advanced packages that might involve modifying an existing store.

But they are also there if you merely need support (ex., software is not doing what you expect it to do when you click on a button), or a little consultation - "How do I set up my shipping -- I can't seem to get it right."

As we mentioned earlier, we offer the ShopSite software at 50% less than all other re-sellers (only SBI! owners get this deal). The automated setup and look and feel "carry-through" of your SBI! sote save you time, effort and money -- three big advantages over non-SBI! ShopSite owners. The perfect cost-saver for the do-it-yourselfer.

If you do need help, Store Build It! Experts is there to help. We outsource all non-technical issues to this excellent group, our Support and Design Partner. Rather than charge you hundreds of dollars more for ShopSite software, you'll incur some extra cost only if you need support, consultation, etc.

Depending on your needs, you can purchase a wide variety of support, consultation, design, and modification packages. And they are worth every penny, whether you merely have a small support issue or need a full Pro-level "bells-and-whistles" world-class store built for you....

If you're using Starter, they'll be most helpful in support and smaller consultations. Perhaps you just need a bit of advice? Want a totally custom look-and-feel? Or can't quite figure out how to set up a certain function? Shipping? Taxes?

If you're using Manager and Pro, you may need help wielding that heavy-duty software to get all the results you want -- consider having them do it all for you. The time savings alone is worth it, and your final store will be far more professional.

Whatever you need, there is a support package available for you. For more information, please see...

http://storebuildit-experts.com

When time is money, it often makes good sense to invest in your business by hiring a professional!

Sidebar: If you send a ShopSite support or consultation-type question to the SiteSell Support team, they will refer you to Store Build It! Experts to purchase a support or consultation package. Please remember... we "outsource" support (if you need it), which enabled us to cut the cost of ShopSite by nearly 50% and provide unparalleled setup ease and integration -- and, if you need it, you have access to Rodeck Design for world-class help and support.

Bottom line?

The ShopSite software itself has excellent, detailed help. Just click on the red question mark in the upper rightcorner of every screen. We highly recommend that you print out help details for quick and easy reference.

Beyond the online ShopSite help...

Three levels of support are available to you...