E-mail Notification
You don't always need to receive an e-mail notification, or CC a notification to someone else, for every form submitted on your site. But there are exceptions, such as...
- reservations or any other time-sensitive data
- job applications, or requests for more information about your business
- referrals for a partner who doesn't provide online tracking.
FBI! includes the IP address (and the country to which it's associated) of every visitor who submits a form. Each e-mail is also "time-stamped" (i.e., date and time of submission).
Of course, you can always choose to receive an e-mail notification for every form that's submitted from your site. That way you can keep a close eye on how well your visitors are responding to your offers.
- Enter your e-mail address in the Send To field.
- Enter an e-mail address in the CC and CC2 fields, if necessary.
- Enter a Reply-To e-mail address if you want a different one. It must be one from your domain (@your-domain.com).
- Edit the Subject of the e-mail.
- Edit the text that appears Before the Form data, if necessary.
- Edit the text that appears After the Form data, if necessary.
- Preview the message and make any changes until you're satisfied.
- Build the notification e-mail.
Whitelisting Addresses
Spam 'n Virus Blast It! (SVBI!) automatically adds the e-mail addresses of all visitors who have submitted their e-mail addresses through a form built by Form Build It!.
There's another way that FBI! can add addresses to your Whitelist. Those special addresses come from the Send To and/or CC addresses in e-mail notifications. Here's how it works...
When you create an e-mail notification, you can send it to a "primary" Send To address and up to two CC addresses. You will likely send these to one or more outside e-mail addresses (i.e., not your own SBI! domain).
SVBI! adds each such address to your Whitelist. This permits the recipient of the notification e-mail to reply to you because SVBI! also adds your Reply-to address to your list of e-mail accounts. Call it your FBI!-generated e-mail account.
And finally, SVBI! also adds the Reply-to address of an e-mail notification to your whitelist so that you can receive your own notifications.
Important
If you'll be receiving notifications at another e-mail address (ISP account, Gmail, Yahoo! Mail, etc.), add the Reply-to address to your account's whitelist or filtering system to ensure that you receive all the messages sent to you from FBI!.
If you don't receive the notification e-mail within 30 minutes, check your Junk or Spam folder for the notification because your ISP or Web-based mail service may have incorrectly filtered it there. If you do find it there, click to indicate that the e-mail is not bulk, junk or spam.
Tips
- The "Send To" address must be an e-mail account in WebMail.
- Use the CC fields to send to merchant or referral partners, so that their first name can be used in the e-mail.
- Edit the Subject, Before Form Data and After Form Data fields if you want a more personalized message. For example, the default text may be sufficient for your own internal tracking needs. But change the content if you're sending a referral to a partner.
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If you do edit the content, be sure to preview the e-mail so that its purpose (subject) and message are clear to the recipient. And check for typos.
If you'll be replying to most of the messages you receive, use a Subject line that your form users will recognize. That will relieve you of the task of having to edit the Subject line during every reply.
For example, the default Subject is "Submission from <Form Name> form in <yourdomainname.com>." If you're adding a contact form for your entire site, a good Subject line might be "Comments About <yourdomainname.com> (leaving the tag in will always make your domain name appear in the Subject).
If you're adding a contact form for a particular page, a good Subject line might be "Comments About Particular Page at <yourdomainname.com>."
- If you're not exactly sure what your needs are (or will be), don't worry -- you can always edit this option in the Form Build It! Library at any time.